How do I order more than one prize?
In order to receive multiple prizes, please enter a new donation for each item. We will attempt to ship everything in one package.
I do not live in the U.S., can I still get a prize?
Due to customs requirements, we are unable to ship campaign prizes outside the U.S.
What if I have different shipping and billing addresses?
We do not need a billing address to be able to run your credit card. Please enter your shipping address in the address fields on the donation form.
Why didn’t I receive a confirmation email after I donated?
Please check your spam folder. If you don’t see it there, email us at firstname.lastname@example.org.
I already picked a prize but changed my mind. How can I cancel or change my donation?
Unfortunately once the donation has been made, we don’t have a way to change it or cancel it on our end.
Can I return or exchange my prize?
Because prizes are offered as a thank you for your donation to our nonprofit crowdfunding campaign, we are unable to accept exchanges or returns on them.
Is there really cannabis in the soap?
No, the Sun+Earth Cannabis-Scented Bar Soap is made with hemp oil and therefore does not offer therapeutic properties that may be associated with cannabis topicals that contain cannabinoids. The substance in the bar soap is derived solely from hemp terpenes that are excluded from the definition of marijuana under federal law.
When is my prize coming?
We use Fedex Ground to ship prizes and it takes 3-5 business days to pack up your order, and up to a week for it to arrive on your doorstep. If it has been over two weeks since you made your donation and ordered your prize, please email us at email@example.com so we can look into the delay for you.
Can I buy the soap in stores?
The Sun+Earth Cannabis-Scented Bar Soap is not for sale. Our retail partners in California and Oregon are offering soap with a purchase of $50 or more of Sun+Earth Certified products while supplies last. Retail partners can be found here.
Why are the prize items so expensive?
We are not selling the prizes. They are offered as gifts to thank people for donating to Sun+Earth Certified. Our ultimate goal is to raise money to support our nonprofit mission.
Why does Sun+Earth Certified need money?
Sun+Earth Certified is a 501(c)3 nonprofit organization. We are passionate about expanding the role of regenerative organic agricultural practices in the cannabis industry. In order to be accessible to small-scale family farms, Sun+Earth subsidizes the direct costs of certification, while also providing market outreach and technical assistance around regenerative farming practices. Funds raised during our crowdfunding campaign will allow the Sun+Earth team to reach even more farms, expanding the marketplace for regenerative organic cannabis products all over the U.S.
How do I become a Sun+Earth Certified farm or brand?
Please use the contact form to reach out for more information.
For issues not covered in this FAQ, please reach out using the contact form.